Cookies Policy

1. Who we are

This Cookies Policy is issued by Subhida UK Limited trading as IME London (Company Registration No. 06432399), authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (FCA Register Number 576127). Our registered office is Pentax House, South Hill Avenue, South Harrow, London, HA2 0DU.

This policy should be read alongside our Privacy Policy and Terms and Conditions.

2. What are cookies?

Cookies are small text files placed on your computer, tablet or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, and to provide information to the site owner. We may also use similar technologies such as pixels, local storage and software development kits (SDKs) in our apps. In this policy, we refer to all of these as “cookies”.

3. How we use cookies

We use cookies for the following purposes:

• Strictly necessary cookies — required for the Site and our services to function (for example, security, session management, load balancing and remembering cookie preferences).
• Functional cookies — remember choices you make (such as language or destination country) to improve your experience.
• Analytics cookies — help us understand how visitors use our Site so we can improve performance and content. These are only set with your consent where required by law.
• Marketing cookies — may be used to deliver relevant promotions and measure campaign effectiveness, only where you have consented.

4. Types of cookies we use

4.1 First-party cookies

These are set directly by IME London and are used only by us to operate and improve our Site and services.

4.2 Third-party cookies

Some cookies are set by trusted third parties that provide services on our behalf (for example analytics or advertising partners). Those providers may process data in accordance with their own privacy policies.

5. Cookie consent

Where required by the Privacy and Electronic Communications Regulations (PECR) and UK GDPR, we will ask for your consent before placing non-essential cookies on your device. You can change or withdraw your consent at any time by updating your cookie preferences in your browser settings or by contacting us using the details below.

Strictly necessary cookies do not require consent because they are essential to provide the service you have requested.

6. Managing cookies

Most browsers allow you to refuse or delete cookies. The methods for doing so vary depending on the browser and version. Please visit your browser’s help pages for instructions. If you disable cookies, some features of our Site or apps may not work correctly.

7. How long cookies last

Session cookies expire when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The lifetime of each cookie depends on its purpose and is configured in line with our data retention practices.

8. Updates to this policy

We may update this Cookies Policy from time to time to reflect changes in technology, law or our services. The “Last updated” date at the top of this page shows when it was last revised.

9. Contact us

If you have questions about our use of cookies, contact us at info@imelondon.co.uk, telephone +44 20 8866 0307, or by post at Pentax House, South Hill Avenue, South Harrow, London, HA2 0DU.