IME is a money transfer service (also known as a remittance service) we help our customers transfer money to our list of foreign countries typically to friends and family.

You can:
*Access our website by clicking Login/Register on the top right
*Download our app on iOS or Android
 

After you have made an account with us you will fill out an online form indicating who you want to send money to and how much money you want to send. After this you will pay us by a debit card or via bank transfer and your receiver will be able to collect the money. We do NOT accept cash payments.

We are constantly expanding our service and adding new countries and the list can be found in the "Send Money" section of this website.

Sending through us is highly secure. We use certified technology from Norton which ensures that your device only communicates with IME once the connection has been authenticated. Our compliance rules are strict and rigorous which we require any partner companies to adhere to. Finally, our data handling is in compliance with the latest government regulations.

Sending money is often an instant process however for external or compliance reasons there might be delays however this should typically take no more than 48 hours after the money has been paid for cash pick up and bank transfers should take at least 24 hours.

You can send up to £5000 online if you want to send more please contact us

Your receiver brings their ID and the reference number provided to the payout location if they are collecting cash. If it is transferred directly to their bank account, then your receiver should check once it has been transferred.

Please contact us as soon as possible to amend your transaction

Yes, you can cancel your transaction if the transaction is still not paid in the destination country. Please email us your full name, member ID and the Reference number of the transaction for cancelation.

If you require a refund, please contact our customer service. Please be aware that certain conditions must be met for refunds which can be found in our terms and conditions.

Yes, please email us your full name, member ID and the Reference number of the transaction and mention the correct name of the receiver that you want to change.

This is in compliance with UK regulations and is only kept for those purposes we do not share, sell or in any other way distribute this information unless we are required to do so by a government authority

A proof of address or a government issued ID such as a Driver's license or passport. Additional alternatives can be found in our terms and conditions lists 5.3.1 and 5.3.2. We do NOT accept expired forms of ID.

We often use these methods to give your receiver notifications on the status of their money and to inform them of any potential problems.