Fast and reliable service
We are a UK registered company with our head office located in London. Since 2007 we have been providing a wide range of services to our clients.
We are a UK registered company with our head office located in London. Since 2007 we have been providing a wide range of services to our clients.We aim to expand to other relevant ones as per the market demand and as our expertise develops. Customer satisfaction is our main priority. To conduct remittance operations, we are registered and regulated by HMRC and FCA UK. We have been provided a licence for money transfer from the UK. We are guided by our own written compliance policy which is based on the “EU payment service regulations” published in 2017. In some cases, we may use a shared network that involves third party companies and in those cases we have to abide by their compliance requirement as well. Our aim is to provide a fast, reliable and secure way of payment. Our management team have more than 15 years experience in this field.
The remitted money will typically be available for collection within 10 minutes, however, additional factors may affect this time such as: the destination country, the payout type and additional compliance requirements (please be aware this list is non-exhaustive). However, should any problems arise, we have an excellent team that pride themselves on quality customer service and will be ready to fix any issues such as: name amendments, destination amendments and payment problems. On top of the superior customer service we provide, we also have a lucrative exchange rate, an easy to use and reliable payment method as well as minimal service fees. We are always open to suggestions and feedback and customers can send any feedback by clicking "contact us"
Excellent Service.
Rate is very good !
IME is a money transfer service (also known as a remittance service) we help our customers transfer money to our list of foreign countries typically to friends and family.
You can:
*Access our website by clicking Login/Register on the top right
*Download our app on iOS or Android
After you have made an account with us you will fill out an online form indicating who you want to send money to and how much money you want to send. After this you will pay us by a debit card or via bank transfer and your receiver will be able to collect the money. We do NOT accept cash payments.
We are constantly expanding our service and adding new countries and the list can be found in the "Send Money" section of this website.
Sending through us is highly secure. We use certified technology from Norton which ensures that your device only communicates with IME once the connection has been authenticated. Our compliance rules are strict and rigorous which we require any partner companies to adhere to. Finally, our data handling is in compliance with the latest government regulations.
Sending money is often an instant process however for external or compliance reasons there might be delays however this should typically take no more than 48 hours after the money has been paid for cash pick up and bank transfers should take at least 24 hours.
You can send up to £5000 online if you want to send more please contact us
Your receiver brings their ID and the reference number provided to the payout location if they are collecting cash. If it is transferred directly to their bank account, then your receiver should check once it has been transferred.
Please contact us as soon as possible to amend your transaction
Yes, you can cancel your transaction if the transaction is still not paid in the destination country. Please email us your full name, member ID and the Reference number of the transaction for cancelation.
If you require a refund, please contact our customer service. Please be aware that certain conditions must be met for refunds which can be found in our terms and conditions.
Yes, please email us your full name, member ID and the Reference number of the transaction and mention the correct name of the receiver that you want to change.
This is in compliance with UK regulations and is only kept for those purposes we do not share, sell or in any other way distribute this information unless we are required to do so by a government authority
A proof of address or a government issued ID such as a Driver's license or passport. Additional alternatives can be found in our terms and conditions lists 5.3.1 and 5.3.2. We do NOT accept expired forms of ID.
We often use these methods to give your receiver notifications on the status of their money and to inform them of any potential problems.
We have upgraded our system and made some changes on the service charges and rates. You will now get different rate and different services charges based on payment method, payment type, delivery method and delivery type. So, please choose the best option whichever is suitable for you.
Thank you
| Monday to Friday | 7am to 6 pm |
| Bank Holiday | 10 am to 5 pm |
| Saturday & Sunday | 10 am to 5 pm |
| Note :- 24 hours open for online transaction, visiting www.imelondon.co.uk | |
Dear Customer,
Our Terms and Conditions have been updated please check the new Terms and Conditions please click here to view them.
Dear Customer
Due to Corana Virus ( COVID-19) we are working from home, we have limited access but we are trying to provide you full support and best customer service, our telephone connection is sometimes disrupted .If you face any connection problem with our landline number you can always email us on ( info@imelondon.co.uk) or call us on viber or face book our viber number is 07984713677 facebook https://www.facebook.com/IME.LONDON
You can transfer the money 24 hours by visiting www.imelondon.co.uk
Stay Safe !!
Thank you
IME is the trading name of Subhida UK Ltd
Company Registration No: 6432399
FCA Registration No: 576127
HMRC Registration No : XYML000000119350
Email : info@imelondon.co.uk
: Pentax House , South Hill Avenue , South Harrow, London, HA2 0DU
: 0208 866 0307 / 07984713677